Shipping & Returns policy

 

Standard Shipping

GlamWell.com charges for the ordered products within Austria, Germany and Switzerland NO shipping costs!

Shipping is possible to other countries as well, but in this case, please contact us to YourGlamWell@glamwell.com for more details!

 

Estimated Delivery Time

Due to the fact that our designer partners handcraft every item in order to ensure the uniqueness and exquisite feeling you are searching for; the delivery time could last longer compared to an ordinary purchase at a retail shop which works with large stocks.

The Standard Shipping period is 10- 20 working days in Austria, Germany and Switzerland. For other countries, please calculate with some additional days.

It is also possible to use the Express Delivery Services (up to 10 working days) - please ask for more details using our Contact form!

 

Exchanges, return and Refund Policy & Process

If you’re not entirely happy with your GlamWell.com purchase, we offer you the options to change or to return for refund the unworn item(s) within 30 days from receiving the purchase.

The process is the following:

    • If you want another size or color (if available) of the same item(s), just return the unworn item(s) together with the original receipt and package back to GlamWell.com at the address: Mariannengasse 12/ 26, 1090, Vienna, Austria, contact GlamWell.com at YourGlamWell@glamwell.com and ask for the right size or color. After the confirmation of receiving the returned item(s), we would gladly send you the new ordered item(s), FREE OF CHARGE. The process and costs of returning the unwanted products are on your consideration. *Please note that due to the fact that all the products are unique, exclusive handmade items produced in limited editions on special order, we cannot guarantee that inventory will be available when asking for a change of color or size.

 

    • If you want a complete refund, just return the unworn item(s) together with the original receipt and package back to GlamWell.com at the address: Mariannengasse 12/ 26, 1090, Vienna, Austria. After we received the item(s), you will get the entire value of the returned item(s) into the bank account designated by you.

 

 

Your GlamWell Team,

YourGlamWell.com@glamwell.com